Frequently Asked Questions
Everything you need to know about your Island Roots shopping experience.
What is the typical shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please note that sale items are final sale and cannot be returned.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare dimensions, as our 'Island Fit' tends to run slightly relaxed.
Are your materials sustainably sourced?
Yes, Island Roots is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.